Privacy policy
We respect your privacy. This page explains what personal data we collect and how we use it in accordance with applicable law (including GDPR where relevant).
Who we are
Twinrender (contact: Twinrender@hotmail.com) is the data controller for the information described below.
Data we collect
- Purchase information – email address, name (if provided), product purchased, time of purchase, and technical logs needed to deliver the download and prevent fraud.
- Payment data – handled securely by our payment processor (Stripe). We do not store your full card details on our servers.
- Communication – emails you send us for support or invoicing purposes.
- Analytics – minimal technical metrics to keep the site reliable and secure (e.g., error logs). No invasive tracking.
How we use your data
- To process orders, deliver downloads, and provide customer support.
- To comply with accounting, tax, and legal obligations.
- To protect our services from abuse and fraud.
Legal bases (GDPR)
- Contract – to fulfill your purchase and provide downloads.
- Legitimate interests – to secure our platform and prevent abuse.
- Legal obligation – for tax and accounting records.
- Consent – where you explicitly opt-in (e.g., optional communications).
Retention
Order records are kept for the period required by tax law. Support emails are kept as long as needed to assist you. We retain only what is necessary.
Your rights
Where applicable, you may request access, correction, deletion, restriction, or portability of your personal data. You may also object to certain processing. Contact us at Twinrender@hotmail.com.
Third parties
- Stripe – payment processing and fraud prevention.
- Netlify / hosting providers – to serve the website reliably.
Contact
If you have questions about this policy or your data, email us at Twinrender@hotmail.com.